14 JAN/FEB 2009 For corporate travel and meetings arrangers
raising
the bar
UK independent
hotel groups
Meet in Exeter
Wishing you
a happy and
prosperous
2009!
15 minutes from London Paddington. Heathrow Express is the fastest way from central
London to Heathrow Airport. Our non-stop trains
The airport
January/February 2009
1152 WHG
“Setting achievable
online adoption
goals is key”
8 ANNETTE
FORBES-MARSDEN
DIRECTOR OF SALES 14 JAN/FEB 2009 For corporate travel and meetings arrangers raising the bar UK independent hotel groups Meet in Exeter Wishing you a happy and prosperous 2009!
15 minutes from London Paddington. Heathrow Express is the fastest way from central London to Heathrow Airport. Our non-stop trains The airport
January/February 2009 1152 WHG “Setting achievable online adoption goals is key” 8 ANNETTE FORBES-MARSDEN DIRECTOR OF SALES
Editor's welcome SEIZE THE OPPORTUNITY WELCOME to our first issue of 2009. Second guessing how the economy will perform over the coming 12 months is a to
A new direction inBusinessTravel With Ooto, Capita Business Travel has everything you need to help you get out of the office when travelling on business… All in one easy to use online booking sy
The Knowledge How to... TACKLE EXPENSES ONLINE Follow our step-by-step guide to see how one SMe has moved across successfully from a paper-based expenses system to online, and accrued savings as
The Knowledge “Paper claims sit in inboxes and don't get done, whereas, with online, it's quicker. it's easy for staff to submit a claim and you can see where everything goes and how
The Knowledge How to... ImPROVE SBT ADOPTION RATES Follow our step-by-step guide to getting more of your travellers booking online and keeping costs down Annette Forbes-Marsden DIRECTOR O
TM airnewzealand.co.uk
The debate is mandation The answer? at a time when the enforcement of travel policies comes under greater examination than ever, andy Hoskins sought the reasoning of one company that has introduced
The debate Lesley anderson TrAvel And evenTs MAnAger BAIllIe gIffOrd non-mandaTed Travel policy lesley has worked for edinburgh-based investment management firm Baillie gifford for 18 years.
The Conversation SEEING RED Steve Ridgway CHIEF EXECUTIVE, VIRGIN ATLANTIC AIRWAYS Steve has been at Virgin for 19 years, becoming MD in 1998 and Chief Executive in 2001. He began life at the air
The Conversation "All the major users of BAA airports are fed up with the 20 years of abuse and poor customer service – terrible service, in fact" We had an amazingly strong 2008, it's be
The Opinion Every Cloud... the economic crisis and how business travel will fare in 2009 and beyond is the most talked-about subject on everyone’s tongues. With some surprising results, w
The Opinion being taken now are a knee-jerk reaction to market conditions, and reflect bad management of travel. “Companies should have always questioned the need for travel, not just in the curr
The Opinion ?travelling less with you, give Hyder Consulting suggested us a greater discount.’ Make "
21 hotels in the UK Great hotels. Great locations. Over 180 meeting rooms across UK Flexible meeting facilities Sleep well. Live well. Park Inn - one of the fastest growing mid-m
Feature: Independent Hotel Groups upping theAnte Dinah hatch discovers that the survival strategy of UK independent hotel groups is to maintain rates and make sure their product is top notch, with
With the onset of what is now officially a recession, the zeitgeist is all about thrift. The 'Aldi effect', it seems, is in full swing as the public and corporations alike seek to shave costs, look f
The big website that includes the little hotels. HRS.com connects you to 230,000 hotels globally, including the largest collection of independents and smaller chains. All through one bookable portal
Feature:IndependentHotelGroups Four poster luxury from Hotel du Vin ?as the most important part of what we offer and that’s goin
Feature: Independent hHotelgGroups ?“A lot of people think we are packed with guests from the fashion, entertainment and advertising industries but actually our largest markets are more conservati
The Future. Our distinctive brand. We believe that to know how to renew oneself is to know how to grow. We believe that you cannot have dynamism w
Feature: Independent Hotel Groups independent hotel groups Apex hotels Locations: three properties in edinburgh, one each in london and Dundee See: www.apexhotels.co.uk
London’s freshest hotel experience Stylish guestrooms and suites. Contemporary dining. Onsite health club. And the warmest of welcomes. www.hesperia-londonvictoria.com
Feature: Expense Management Expensing thecrunch It makes good financial sense to implement an expense management solution, says Tricia Holly Davis, but few SMEs do. She finds out why 2168
THe economic crisis has, for some, forced a freeze on business travel, while budgets for most are expected to remain lean throughout 2009. Simply reducing the number of trips is not enough, while ess
Feature: Expense Management ?implementation was two years in the process and Bodilly is only now integrating the booking tool with an expense management system. “In gener
SUPERPOWERS: Dislodging Hanging Snacks Reducing Company Travel Expenses Saving Time and Money Sue isn't your ordinary travel manager. Be
THE BUSINESS TRAVEL MAGAZINE I 39 Show Preview ? Business Travel Week If it’s February, then it must be the London Business Travel Show. The 2009 event will showcase the products and services of
The DeTails WHERE: Earls Court 2, Warwick Road, London SW5. WHEN: February 10-12, 2009. HOW TO GET THERE: BY BUS: Bus routes 328, C1 and C3 for the Warwick Road entrance. Bus routes 190 and
Door to Door Heathrow Airport to London Travel from the airport with Dot2Dot Our spacious shuttles will pick you up from the airport, taking you to your door in the comfort of business class size le
January/February 2009 THE Review? Only the business travel news that really matters 40 Room Report – Hilton's Doubletree brand makes its move into London, with plans afoot for expansion
THE BUSINESS TRAVEL MAGAZINE I 39 The Review THE LOWDOWN ? Facing up to the crunch THE 12 months ahead are set to be “a year of serious challenge
THE LOWDOWN The Review sTaR aLLiaNCE's sME FiNDiNgs a THiRD of SMEs say they will travel more this year than in previous ones. The some
THE BUSINESS TRAVEL MAGAZINE I 39 The Review in the air ? emirates knows no bounds emirates' UK bookings remain very strong according to the airl
in the air Five minutes with...Biz class not to be ruled out Banning business class travel can be a false economy according to research by the Ad
The Review Sorting out business train travel can be a real hassle. As you can see Let us take care of everything If you find organising business train travel a real hassle (and let's fa
on the ground five minutes with...? thepotentialofpoolcars fleets don’t need to discard car rental to reduce their cost base in a recession, says Avi
THE BUSINESS TRAVEL MAGAZINE I 39 The Review The Room RepoRT ? Doubletree's London debut properties typically smaller and located in secondary ci
The Room RepoRT gUeST coLUmn? Rotana sets out its stall miDDLe East hotel operator Rotana has announced plans to open ten new properties a year f
The Review ? novotel aims to set standard THE Novotel London West has announced extensive refurbish- ment plans designed to make it one of Europe’s leading conference and convention hotels. Work
THE mEETing placE acTE upDaTE? Drop off in meetings business laTEsT research from Conference Care has shown that those booking meetings are booking
THE BUSINESS TRAVEL MAGAZINE I 39 The Review the green watch ? green cars mapping the road ahead any company that has tried to tackle the environ
the green watch Five minutes with...Leading the (eco) way forward premIer Inn has claimed an industry first with the opening of what it believe
The Review the technology ? casting a line to the next generation IF MAnAgeRS in companies throughout the world look over their shoulders, they migh
the technology ItM uPdAte? click travel's on the go solution clIcK tRAvel has launched a mobile phone-specific version of its Travel Manager
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Whinging Wally "A booking tool? Too right it's a tool – a total tool. It won't work!" Illustrated by tIm bradford GRRRRR! You stupid ruddy thing! Why won't you bl**dy-well work?! No, not you – th
Feature: Flying Economy Class Taking a backseat as business class becomes increasingly shunned, the big boys of aviation are turning their attention to bettering the back seats. Beverley Fearis take
www.THEBUSINESSTRAVELMAG.coM I 51 Feature: Flying Economy Class ? Lufthansa ? business class travel on journeys of over four hours, they are now limiting it to flights of six or eigh
Feature: Flying Economy Class ? radio channels and audio books,” says Tams. Improved in-flight entertainment is top of the agenda for Emirates too. Its Airbus A380, introduced on
Feature: Flying Economy Class ? on its fleet, with its 757s now all carrying it. Installation on its 777s is due for completion
Register Free Online How to stay one step ahead when booking business travel Visit Europe's largest dedicated event 10 - 12 February 2009 Earls Court London In today's
enjoy the festivities with these three party crackers. Eats. Drinks. Sleeps. 1st December - 1st February A gift of a winter deal from Malmaison. £79
oNBuSINeSSIN... Departures must-see sights Houston’s two
shuttle schedules Helping deliver your • Up to 8 flights a day bottom line – without per route
oNBuSINeSSIN... Departures Must-see sights You can’t mis
Departures MEETINGIN... Bigger isn’t always “take a tour of the Sheikh better. When it comes Zayed Mosque, one of the to size, Exeter’s never largest in the world.
Departures Opposite page: Exeter Cathedral; Left: the city’s historic quayside; Below from top: the Land Rover Experience; Haldon B
Departures FLYINGTO... Central Europe Pictured: Berlin’s Brandenburg Gate YOU HAVE to look hard, but
Departures Pictured: Czech capital city, Prague Hungary also needs British aerospace expertise, and could be fertile ground for companies involved in the automotive, biotechnology and
5IF#FTU UPUIF&BTU Premium Connections: 550+ ?ights per week. 48 destinations. 24 countries. 1 airline. Enjoy Austrian's outstanding service on our ?rst class networkto Central and Ea
? Southampton. Jet2 offers six flights a week from Leeds/Bradford, and Aer Lingus has the same frequency from Dublin. Ryanair operates flies to Dusseldorf from Stansted, Birming
Departures FLYINGTO... Pictured: Immediately below: Warsaw’s Old Town; Below left, Krakow’s Wawel Cathedral, and below right, t
Over 500 ?ights to Germany every week from the UK. With direct connections to the business centres of tomorrow. Because opportunity is everywhere. All for this one moment. lufthansa.com
Departures FLYINGTO... Pictured: Below: major airport hub city, Frankfurt; Below left: downtown Bratislava ? Slovakia ? Bratislava The capital of
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Reality Check ? flight emirates a380 The flighT: Emirates’ inaugural A380-800 flight EK001 from Dubai to London Heathrow on December 1, 2008. Flight departure was at 07.45 (Dubai time) arriving in
? hotel Park Plaza county hall, lonDon The hoTel: The Park Plaza County Hall, 1 Addington Street, London, SE1 7RY. A 398-room property close to London Waterloo Station. The majority of rooms are desi
Reality Check ? flight oman air The flighT: Oman Air flight WY0906 to Muscat, Oman, departing London Gatwick South Terminal at 09.40 on one of the airline’s two Airbus A310-300 aircraft. The check-
? flight air namibia The flighT: Flight SW385 from Namibian capital city Windhoek to London Gatwick, flown by an A340-300. The check-in: As this was the second leg of my journey, I'd already checked
Reality Check ? flight thai airWays The flighT: Flight TG916 from Bangkok to London Heathrow operated by a Boeing 747- 400. Royal Silk is the airline’s business class, with seats positioned in a 2x
Global serviced apartment solutions at your ?ngertips At BridgeStreet Worldwide our job is to ensure that you settle in quickly, with no restrictions to your length of stay. Our team of guest servi
The Final Word STAYING POWER RICHaRd HaRtMan millennium & copthorne hotels With over 40 years experience in the hotel industry, richard hartman came out of retirement in April 2008 to become ceo o
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“I don'twanttowaste my timeormoney” “I want to meet senior managers from leadingsuppliers” “I wantto learn about bestpractice thatIcan implementinmybusiness” “I wanttomeet buyers whodon'thaveatrav
Zmags improved online publishingThe Business Travel Magazine 14
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